At ComeShopy, we are committed to delivering top-quality products and exceptional customer service. Our policy is designed to address any issues you may encounter with your purchase.

Guarantees

We guarantee that you will receive a new or gently used product without any damage. If you receive a product that is damaged or appears used, please contact us within 24 hours of receiving it to initiate the return process. A video recording of the unboxing process is required to verify the product’s condition upon receipt.

Returns

• Eligibility: Products can be returned within 15 days of receipt, provided they are undamaged, in original condition, and without excessive wear. Items should be in a new or gently used state, meaning minimal handling beyond initial viewing and testing.
• Condition: The product should be unused or show only light handling. All original packaging, accessories, and documentation must be included.
• Return Process: To initiate a return, please contact us with a video of the unboxing and your reason for the return.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 24 hours with a video recording of the unboxing. We will provide a replacement for any product verified as damaged or defective upon receipt.

Refunds

• General Policy: Refunds are offered for both defective and non-defective products.
• Exceptions: If the product does not meet your expectations and is in a new or gently used condition, we will issue a refund once the item is returned and verified.
• Refund Method: Refunds will be credited back to your original payment method within 15 days of receiving the returned item. There are no hidden fees associated with refunds.

Method & Fees

• Return Method: Returns are processed by mail.
• Return Label: You can download and print the return label, and there is no cost for the return.
• Restocking Fees: We do not charge restocking fees for returned items.
• Shipping Costs: Customers are responsible for shipping costs associated with returning items, unless the return is due to a defect or error on our part.

Processing Time

Please allow up to 15 days for your return or refund to be processed once we receive the returned item.

Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer support team via our Contact Us page.